Privacy policy

BANTABAA collects only the information needed to operate the platform.

Account and profile. Your name, your email address or phone number, the market you choose, your preferred currency, and your profile photo.

Content you create. Listings and their photos, business and storefront media, messages you send, and voice messages you record.

Camera and microphone. The app asks for camera access so you can photograph listings, business media and delivery confirmations, and for microphone access so you can record voice messages and make voice and video calls. Each is used only while you are actively using that feature. Neither is accessed in the background.

Location. With your permission, BANTABAA uses your device location to set a ride pickup point, to show an assigned provider's position during an active trip, and to share your live location in a conversation when you explicitly choose to. Location is collected only while the app is open and in use. BANTABAA does not collect location in the background.

Identity verification. If you choose to verify your identity, the document and selfie you submit are processed by our verification provider on our behalf.

Technical data. Device and connection metadata, notification tokens, and usage logs that keep the service secure and reliable.

We do not buy external data about you, and we do not infer sensitive characteristics from your activity.

Your data is used to connect you with your local community, to show relevant listings and services, to process payments and entitlements, to prevent fraud and policy violations, and to deliver operational notifications such as new messages and incoming calls.

Camera, microphone and location data are used only to deliver the feature you asked for at that moment: taking a photo for a listing, recording a voice message, placing a call, or sharing a pickup point or live trip position.

Advertising on BANTABAA is contextual. Sponsored placements are matched to the market and category being browsed, never to a profile built about you, and the app does not use a device advertising identifier.

We do not sell personal identifiers and we do not use your personal data for behavioural advertising. Notification tokens are used only to deliver the notifications you have enabled.

When you buy or sell an item inside BANTABAA, we keep a record of the order: what was bought, how many, the price, BANTABAA's share, whether the buyer collects it or the seller delivers it, when it was paid, made ready, handed over and completed, and any problem the buyer reported and how BANTABAA decided it.

The payment itself is handled by the payment provider you choose, a card provider or a mobile money provider. BANTABAA receives the provider's confirmation and reference, never your card number. A refund goes back through the same provider.

The seller sees the order and how it reaches the buyer, but not the buyer's payment details. The buyer sees the order's progress and the listing it came from. When a buyer reports a problem, BANTABAA staff read it, and the order's history, to decide it. The seller's share goes to the Wallet of the seller's account, or of the business that listed the item, and from there to its payout number.

Order records are payment records: they are kept for the statutory accounting period, also after an account is deleted, and then removed. An account cannot be deleted while one of its orders is still on its way, or while a refund is still owed to it.

You may request a portable copy of the data BANTABAA holds about your account, correct inaccurate profile information, or schedule deletion of your account from your Privacy settings in the app.

You can withdraw camera, microphone, location or notification permission at any time in your device settings. The features that depend on that permission stop working; nothing else about your account is affected.

BANTABAA honours verified legal-hold and retention obligations. When you delete your account we redact public and private personal data and retain only what accounting, safety or audit integrity requires.

To exercise any of these rights, or to ask a question about this policy, contact us at info@bantabaa.com or use the contact form on this site. We aim to respond within 30 days.

BANTABAA shares only the minimum data required to deliver a service.

Payment providers receive the details needed to verify and settle a transaction you initiated. BANTABAA does not store your full card details.

Our identity verification provider processes your verification document and selfie if you choose to verify your identity.

Transport and delivery partners receive the coordination details needed for a trip you requested, including pickup and drop-off points.

Hosting, storage and notification providers process the technical data required to run the service and deliver your notifications.

Every provider is contractually bound to confidentiality and data-protection obligations. No personal data is sold to third parties. Questions about any of these arrangements: info@bantabaa.com

You can delete your BANTABAA account yourself, from Privacy settings in the app or on the web.

Deletion is scheduled rather than instant: it takes effect after 7 days, and you can cancel it at any point during that window by signing in. We do this so that an account cannot be destroyed by someone who gains brief access to a device.

You do not need the app to ask for deletion. Write to info@bantabaa.com from the email address on the account, or use the contact form, and we will verify the request and carry it out the same way.

When deletion takes effect we redact the personal data in your profile, listings, storefronts and messages. Some records are kept because the law requires it: payment and invoice records for the statutory accounting period, and anything covered by a legal hold or an open safety investigation. These are deleted once that obligation ends.

Other data expires on its own timetable. A data export link stops working after 72 hours. Expired sign-in sessions are purged after 30 days and one-time codes after 24 hours. Business conversations are kept for 30 days unless the business chooses to keep them for longer.

Deleting the app from your phone does not delete your account. Use Privacy settings, or write to us.

Traffic between your device and BANTABAA is encrypted in transit. Passwords are stored only as salted hashes, never in a readable form, and one-time codes are stored hashed with a server-side secret.

Access to production data is restricted to the small number of people who need it to operate the service. Administrative actions that touch an account, a payment or published content are recorded in an audit log, and the most sensitive ones additionally require a second, hardware-backed authentication step.

Payment card details are handled by the payment provider and are never stored on BANTABAA's servers.

No system is perfect. If a breach affects your personal data we will notify you and the competent supervisory authority as the law requires, and tell you plainly what happened and what to do.

BANTABAA is for adults. You must be 18 or older to create an account, and accounts we find to belong to someone under 18 are closed.

BANTABAA has zero tolerance for child sexual abuse and exploitation. Such content is removed on sight, the account is permanently removed, and the case is reported to the competent authorities. The Safety Center explains how to report it and what happens next.

We do not knowingly collect personal data from children. If you believe a child has given us personal data, write to info@bantabaa.com and we will delete it.

BANTABAA is built for local markets, but the services that run it are not all in the same country as you. Hosting, storage, notification delivery, payment processing and identity verification may process your data outside your own country.

Where data leaves a country whose law restricts such transfers, we rely on the safeguards that law provides, including contractual data-protection terms with every provider we use.

We do not transfer your personal data to anyone for their own purposes, and we do not sell it.

The BANTABAA website uses cookies and browser storage only to make the site work: keeping you signed in, remembering the market, language and currency you chose, and protecting forms against cross-site request forgery.

There are no advertising cookies, no third-party tracking pixels, and no cross-site profiling. The apps do not use a device advertising identifier.

Clearing this storage signs you out and resets those preferences. Nothing else about your account changes.

BANTABAA operates this platform and decides how the personal data described in this policy is used. For any question about it, or to exercise any right in it, write to info@bantabaa.com or use the contact form. We aim to respond within 30 days.

If you are in a country whose law gives you the right to complain to a data-protection supervisory authority, you may do so at any time, and you do not have to contact us first.

When this policy changes materially we publish the new version here and, where the change affects how your data is used, tell you in the app before it takes effect. Continuing to use BANTABAA after that means the updated policy applies to you.